Iniquitous Zomato and how to screw customers

This is going to be a rant post about how @Zomato service and customer care royally screwed me over Wed night. You have been warned. I wanted to initially make this a twitter rant but this got way to long for that. Also, I want this post to reach Zomato CEO Deepinder Goyal so please share. And yet that’s a clickbait title. I am salty; deal with it.

I was working late this Wednesday (23 Nov 2016) with a teammate and the client. Around 10 PM we decided to order food since it seemed like we were going to pull a late nighter. It was decided that butter chicken and roti was to be had. I quickly opened Zomato Order and found a decently reviewed nearby place named Sighri. The order placing process was complete by 10.27 PM (ref attachment). Now Zomato has this process of order acceptance in which only placing the order does not guarantee food but the restaurant has to accept it. Which Sighri very graciously did and I was informed that the order will reach me by 11.22 PM. (ref image).

Zomato Order Confirmation

Now 2 points to be noted here

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